Refund policy

1. Refund Eligibility

Due to the nature of digital items, we generally do not offer refunds or returns. However, we understand that there may be exceptional circumstances. If a User believes they are entitled to a refund or return, they must contact our customer support team within 7 days of their purchase.

2. Evaluation of Refund/Return Requests

Each refund or return request will be evaluated on a case-by-case basis. We reserve the right to approveor deny refund or return requests based on the specific circumstances. Factors that may be considered include the nature of the digital item, the reason for the refund or return request, and any applicable legal or regulatory requirements.

3. Exclusions

The following situations are not eligible for refunds or returns:

• Change of mind: If a User simply changes their mind after purchasing a digital item, it does not qualify for a refund or return.
• Downloaded or accessed items: Once a digital item has been downloaded or accessed by the User, it is no longer eligible for a refund or return.
• Technical issues: We are not responsible for any technical issues on the User's device or internet connection that may affect their ability to download or access the digital item. It is the User's responsibility to ensure compatibility and troubleshoot such issues.